As Semi has a lot of specialized components within it, we require any products sent back to us to be packed properly in the original packaging. If you’ve misplaced the original box that your Semi came in, there’s no need to worry! We can assist you by providing a new box for the return process. Here’s how it works:
1.
Request a Replacement Box: Contact our
customer support team to inform them that you need a new box for returning your Semi. They will guide you through the process.
2. Cost of the New Box: Please be aware that the cost of the replacement box will be the responsibility of the customer. This charge will cover the materials and shipping necessary to send you the new packaging.
3. Return Process: Once you receive the new box, you can securely pack the product for return. Ensure that the item is in its original condition and includes any accessories or documentation that came with it.
4.
Shipping the Return: After packaging your Semi in the new box, follow the instructions provided by our
customer support team to send the product back to us.
Our goal is to make the return process as smooth as possible, even without the original packaging. If you have any questions or need further assistance during this process, feel free to
reach out to our support team, and we’ll be happy to help!