What is the Return and Replacement Policy?

What is the Return and Replacement Policy?

Upon receiving the product, you must inspect Semi for any missing parts, accessories, faults, or major defects. Any issues should be reported within seven (7) days of delivery to qualify for immediate service or potential refunds. Any operational defects or issues must be reported within seven (7) days of delivery to qualify for "Dead on Arrival" refunds or immediate service.

To ensure a smooth return process, please adhere to the following guidelines:
- The product must be in its original condition and unused.
- All original packaging must be intact and included with the return.

For assistance with your return, please contact our customer support team, and we will guide you through the process to ensure everything goes smoothly.

Info
Important Note
We do not accept returns for remorse or change of mind. However, if your product arrives damaged, defective, or not functioning as intended, we are more than happy to offer a replacement within 7 days of delivery. To qualify for a replacement, the product must also be in its original condition and packaging.

We are committed to providing you with excellent service and support, so please don’t hesitate to reach out if you have any questions or need further assistance.

    • Related Articles

    • Warranty Policy - Semi

      Warranty Policy for Semi Smart Induction Cooktop Issued by: Futuristic Labs Effective Date: 14th May 2024 Warranty Coverage and Duration Coverage Period: The Semi Intelligent Induction Cooktop ("Product") is covered under warranty for a period of one ...

    • Privacy Policy

      PRIVACY POLICY This document defines the scope of privacy and degree of confidentiality that protecting the information on how M/s. Futuristic Labs Private Limited and its affiliates (collectively “Company, we, our, us”) collect, use, share or ...

    • Warranty information

      We offer a 1 year warranty for Semi starting from the date of delivery. This covers manufacturing defects only. Normal wear and tear and consumer damages are not covered. You can find the entire warranty policy here.

    • User Terms and Conditions

      USER TERMS AND CONDITIONS AGREEMENT Preamble: This Terms and Conditions Agreement ("Agreement") governs the sale and use of the Semi Intelligent Induction Cooktop ("Cooktop") and is legally binding between Futuristic Labs ("Company) and you the User ...

    • User Manual - Semi

      Download the latest user manual