What should I do if my payment failed, but I was still charged for it?

What should I do if my payment failed, but I was still charged for it?

If your payment has failed but you were charged, rest assured that the amount will be refunded to you within 5-7 business days. If you do not see the refund reflecting in your account after this period, please feel free to reach out to us at hello@getriku.com for further assistance. 

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    • Why is my payment failing even though I haven't been charged?

      If your payment keeps failing but you haven't been charged yet, it may be due to issues with the payment gateway. Please take a screenshot of the error message you're encountering and send it to us at hello@getriku.com. We will do our best to resolve ...